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Debbie's Dolphins Policies / FAQs
Delivery
All Dolphin items usually ship the next
business day unless otherwise indicated below item.
Funds
All funds (currency) are in US Dollars. We accept
Visa®, MasterCard®,
Discover® and American Express®. Credit
cards are not charged until order is shipped.
Returns/Refunds
Debbie's Dolphins offers a 30 day satisfaction
replacement/refund guarantee on all purchases and merchandise. If
an item does not meet your expectation, we will promptly exchange
or refund your purchase. Please contact
us to
arrange returns. Our goal is your
satisfaction.
Shipping
Shipping costs are based on actual charges from
the shipping carrier. Shipping costs are determined and displayed
during checkout process. There are no handling fees or
shipping markups.
We are committed to protecting our customers against credit card
fraud. We only ship to addresses verified by your
credit card company.
State Sales Tax
Debbie's Dolphins is a Florida company, and therefore,
is required to collect 7% sales tax (Pinellas County rate) for
shipments within Florida.
International orders *IMPORTANT*
We welcome orders from our Canadian neighbors. Debbies Dolphins will charge for the products ordered and the estimated shipping in US Dollars. However, orders shipped to Canada will incur additional local fees for Canadian taxes and duties. These charges are the responsibility of the buyer and must be paid prior to final delivery. Unfortunately, we cannot calculate these additional fees and taxes, so please research before ordering if you are not familiar with buying from the US.
At this time, Debbie's Dolphins does not accept or ship
international orders to other countries beyond the US and Canada.
Discounts
Please contact us if you are interested in volume purchases.
Security
Industry standard Secure Sockets Layer (SSL) technology is used
to encrypt and protect your information during the checkout process. See Privacy/Security page.
Privacy
Information provided by you is used only to support your shopping
experience. We do not provide this information to others for
any purpose. See Privacy/Security page.
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